Returns and complaints

This page is for trade customers. If you bought from one of the online shops run by Butyros Limited, use that shop's returns page.

Damaged, faulty or wrong goods

Email lauren@foxandfabletoysellers.com with your order or invoice number, what's wrong, and a photo if you can. Please don't send anything back before we reply, because we'll tell you how to return it. Once we've checked the goods, we'll replace them, or credit or refund you.

Goods ordered by mistake or that haven't sold

We don't normally take back goods that aren't faulty. If we agree to, they must be unused, in their original packaging and fit to sell again, and you pay the cost of sending them back.

Safety concerns and recalls

If you think a product we supplied may be unsafe, stop selling it and tell us straight away. We'll pass it to the maker and let you know what to do. If a maker recalls a product, we'll contact you.

Complaints

If you're unhappy with anything we've done, email lauren@foxandfabletoysellers.com with "Complaint" in the subject line and your account name. We'll tell you who is dealing with it. If you're still unhappy with our answer, ask for a director to look at it.